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notes from JK

Why you should read Platformland

If you care about how citizens, businesses or public servants experience their daily lives then this book is for you. If you are proposing, designing or delivering public policy this is a vital read. 

This is the most important book for public services in years. It might look like it’s meant for technologists, but it’s not. This book is about the future of public services. It sets out an architecture for how more effective, proactive and empathetic services can improve lives. It’s a map for how public services can be better. 

We need policy makers, organisational leaders and all those who influence them to read and understand the power of what this book is setting out: That Internet age thinking and technologies can radically improve public services. 

That may sound obvious. It many ways it is. But the reality of how to do that in a practical, ethical and secure way has often been lost in the detail. So I mean this as the highest compliment when I say Richard Pope has built on the work of others to put together the clearest ever map of the future we should build.

This book unlocked and connected so much of my emergent thinking. It was beautifully clarifying. Two examples:

We love to talk about data sharing in public services. How, if only we could do, then we would do wonderful things. Then we bemoan how very hard it all is. Richard slices right through this by calling data sharing out as merely bad photocopies of data. In fact, we need data access for the vast majority of use cases. In other words simple access to the specific pieces we need and in many cases just check point access to a credential (via APIs if you will) to ask “is this Bob?” Or “is Alice in education?” That shift in framing alone is so powerful. And then Richard builds around this to set out how transparency and accountability can fit into a broader trust landscape. 

Another is Richard’s exposing the ‘efficiency trap’. He calls out tendencies to make the status quo easier and cheaper for government with digital, without making anything better for the people it’s supposed to serve. Reducing burdens for users, and improving things for them, should be the north stars we follow.

It’s such a clear and helpful book filled with deep insight. It’s a message from the future that we need to grasp right now. 

As Richard writes, the heat death of the universe will happen before we complete “transformation” at the current pace of form by form or service by service working. A shift in thinking and approach is needed. This is it.

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notes from JK

Booklog: The Inspector Hunkeler series (so far)

The Basel Killings – Hansjörg Schneider

A detective in late middle age, doesn’t follow the rules and struggles in his personal life. It’s almost a trope now, and yet Inspector Hunkeler drew me in as a character. There are strong parallels with the late Henning Mankell’s Wallander. While Schneider is 10 years older than Mankell would be, they feel like peers and started their respective detective series within a year of each other in the 90s.

Mankell is probably my favourite writer, though Le Carré is a strong competitor, so I had a bit of trepidation starting this series given the comparisons to Wallander in reviews. There are similarities – addressing social justice issues and the hypocrisy of elites. But those issues are hinted at rather than fully exposed with the white heat of fury that Mankell does. The Swiss setting for Schneider’s writings is a different twist too, and enjoyable for me as I know Switzerland enough to connect most of the references.

Unfortunately the English translations do not start at the beginning of the series so we may be missing some context in Hunkeler’s life and career. Still I was quickly drawn in and enjoyed the book, despite the ending being a little rushed. Not Wallander levels of mastery, but good and I’ve ordered the other translations from the library.

Silver Pebbles – Hansjörg Schneider

The ‘next’ translation in the Inspector Hunkeler series but, according to Wikipedia the first to be originally published. As with the others, quite a short book, which isn’t a problem but means there can’t be the depth otherwise possible. In some ways the plot’s conclusion was a little trite, yet admired how Schneider portrayed the ‘everyday worker’ characters who get caught in his diamond smuggling plot. An enjoyable diversion.

The Murder of Anton Livius – Hansjörg Schneider

Basel, lying right at the border with Switzerland, Germany and the Alsace region of France, has complicated memories of the Second World War. In this novel Schneider pokes at who did what for which side back then, and how many would prefer not to remember. It’s the most satisfying of the three Hunkeler novels translated so far but that may be in part because by know the “Hunkeler-verse” has been filled out a bit more. Given they are all shorter reads worth getting them all in one go.

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notes from JK

Booklog: Saturday, Kate Henderson trilogy, The red house

Saturday – Ian McEwan

It’s a pretty ambitious novelist who decides that their novel will be built around one man’s experience of a single day. Or perhaps just someone confident enough in their powers as a story teller. McEwan pulls it off with aplomb. There is much to gain from Saturday’s rich exploration of the inner life of its protagonist, and the ensuing family dynamics as he navigates his day which encompasses protests against the Iraq War, an attempted mugging, family crises and neurosurgery. It’s a brilliant book.

The Kate Henderson Trilogy – Tom Bradby

My daughter picked up a spy novel for a holiday read, and well I ended up reading them too! Secret Service, Double Agent and Triple Cross form a trilogy around MI6 agent Kate Henderson’s quest to rid the British government of Russian agents right at the very heart of the establishment. Bradby uses his journalistic experience to colour these novels with great characters (some thinly disguised) and accurate details of how Whitehall works. A gripping twisty plot and thoughtful details on what family life might be like for a secret agent all add to the story. I did guess the conclusions of the first and third book about half-way through but that may have been intentional, to build a sense of dread for what Kate intuited was true but didn’t want to face. Fun holiday reads.

The red house – Mark Haddon

This novel documents a seven day family reunion in a rented farm house in the Welsh countryside. A brother and sister, long distant but pulled together after the death of their mother agree to this holiday with spouses and children in tow. The style at first was a bit too piecemeal and fleeting for my taste, but in persevering the inner lives portrayed of all the characters became engrossing. That Haddon captures so convincingly the essence of teenage girls and boys to middle-aged couples is a remarkable talent.

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notes from JK

Book/game log: Bluffocracy, The Big Con, The Last of Us

Bluffocracy – James Ball and Andrew Greenway

A quick read which humorously sets out how the Oxford Philosophy, Politics and Economic degree became the route for the governing classes of Britain, and how it creates people who are good at “bluffing” – an overnight cramming approach to any topic, just enough to get through. This comes, they argue, at the expense of deep expertise and thought which leads to the civil service, politics and media favouring generalist bluffers at a cost to the general quality of public services. Reads well with Ian Dunt’s recent works.

The Big Con – Mariana Mazzucato and Rosie Collington

It is hard to disagree with the fundamental argument of this book: that over-dependence on big consultancies has weakened governments’ ability to learn, improve and deliver, and has done so for businesses too. There is plenty of evidence provided, from the basic “land and expand approach” consultancies take to cross-selling their wares, to the “pro-bono” advice they can give to shape policies which they then bid to deliver. Yet the book was not a compelling read, I found it a bit repetitive and lacking in vigour, the case studies were missing something. Which is a shame as there is a lot to learn from the findings and the recommendations.

The Last of Us Part I and Part II – Naughty Dog

Usually these notes are about books but as an occasional gamer, I had to note my experience of The Last of Us Part I and Part II. These two games are utterly extraordinary. They deserve all the awards and accolades. Every technical achievement, in terms of user experience, level design, visual quality, rendering of skin, face and hair, are all in utter service to the story.

I haven’t watched the HBO TV adaptation but I can completely see why they would want to do it: The basic building blocks of an apocalyptic post-pandemic world (written pre-Covid) where society has essentially collapsed, and those infected become zombie-ish, doesn’t feel that novel. Yet it is. The characters, the acting, the stories they tell and the world they inhabit are utterly compelling and feel very real. The moral dilemmas, the encouragement to empathise with “enemies” in Part II are all so powerful. I was completely entranced, even though at times horrified by the choices characters made.

I was left wondering what I would have done in their situation. And I continue to ponder the story. It’s that good.

The second part is much, much longer than the first. And there were moments when I wondered how much longer it could go on, but it delivered.

I can only think of one other series that I have played, Max Payne 1 and 2, which had anything like the emotional weight and power to their story telling. And even though I knew I was in a linear story, I could do almost nothing to change what happened, it felt incredibly immersive. I was experiencing this drama in a different way to watching TV drama.

I wouldn’t want every game to be like this, it would be emotionally exhausting. Sometimes I do just want to pootle around in a Subnautica submarine discovering alien fish. That’s fine. But it’s something to experience gaming as storytelling so utterly ambitious, which totally delivers. To my mind, this is a masterpiece of imagination and storytelling, regardless of the medium.

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notes from JK

Booklog: Public Servant, Private Woman; Politics on the Edge; My Lives

Public Servant, Private Woman – Dame Alix Meynell

Reading the history of women entering the UK civil service on Martin Stanley’s excellent website civilservant.org.uk led me to looking up this book. I couldn’t get it through my library, so found a copy for £3 online, and to my delight it turned out to be signed by the author!

Along with Dame Evelyn Sharp, the author passed the civil service exams in 1925 - the first year women were allowed to sit them. Unmarried women had been allowed to work as secretaries and typists but not in the ‘officer class’ as Alix explains it. The sections in the book on how Alix, Evelyn and others campaigned for fair treatment, equal pay and more are fascinating and awful – to my mind it’s just so dire that they had to make their case before committees of men determining whether women were capable of ‘being a wife and working’ and so on. Thankfully we’ve come a long way, but a way more to go, including on fair pay.

Alix had an extraordinary life and is admirably open and reflective. She lived by ‘Bloomsbury values’ which we might call consensual non-monogamy these days, with added focus on the arts. Her openness regarding sex, difficulties seeking contraception, how having children might have affected her career and navigating social expectations regarding marriage versus the values she wanted to live by are ever so powerful.

In terms of the actual daily work, her civil service experiences in the Board of Trade, war rationing aside, didn’t sound too different from my own in the very department which now includes the Board of Trade. Though I am very glad that Saturday morning working has since been ditched!

I was left admiring someone who clearly valued public service, lived life to the full and always tried to do what they felt was right. Her social life sounds exhausting to me but it does make for a fun read.

Politics on the Edge – Rory Stewart

As a civil servant I won’t be commenting on the politics in this excellent read, except to say that Rory does not hold back in this book, so any political reconciliation with his former party seems unlikely. As with Alix Meynell’s book, the reader is all the better for his openness.

The sections on his experiences as a minister and working with the civil service are fascinating. As a former civil servant himself, it’s interesting to observe him try a variety of techniques to achieve the outcomes he seeks. It is with prisons one gets the sense he made the most progress and had the greatest satisfaction. It was also one that resonated with me, it read like the best officer-member partnerships I’d experienced in local government. There is something hard to define, but incredibly effective, when the political and official parts of a public organisation align with mutual respect and common goals.

Tomorrow, and tomorrow, and tomorrow – Gabrielle Zevin

A wonderfully written novel which focusses on the story of a boy and a girl who, through their own difficult experiences, bond while playing video games together. As they grow up, they drift in and out of each other’s lives while writing ever more ambitious, and sometimes successful games.

This is a story about friendship and gaming as well as growing up belonging to multiple identities. For example Sam, the lead male character is half Korean-half American; while the lead female Sadie is Jewish from a wealthy part of LA but more comfortable in the world of MIT and Harvard in Massachusetts. These tensions lead to some wonderful observations. And lots of nice gaming nostalgia, connections to Shakespeare (the title is a quote from Macbeth) and fun East coast vs West coast references.

I can’t remember why I put this book on my list, but I’m so glad I did. Brilliantly written with a really heartfelt narrative. Bravo.

My Lives – Sir Francis Meynell

My curiosity was piqued by Alix Meynell’s autobiography, so I managed to track down her late husband’s own autobiography thanks to the wonder that is inter-library loans. Thank you Buckinghamshire County Library for your copy which arrived in Tunbridge Wells still carrying its musty smell of old paper and memories.

Francis Meynell was not nearly as open in his book, published 17 years before his wife’s. He was dead by the time she wrote hers, which may have meant she felt free to be as frank and open as she was. Or it may have been his style. On divorcing his first two wives he is quite curt, while admitting failings, he really fails to offer the reader much insight into himself or those relationships let alone the other romantic entanglements he alludes to.

So one isn’t going to get huge insight into the emotional life of Francis Meynell, other than his obvious adoration for Alix Meynell. Still, my goodness there are good stories to be had. He isn’t shy of some name dropping as he regales us of his “many lives”:

A staunch pacifist and conscientious objector in the First World War, a CND supporter in later life but a strong advocate of Winston Churchill and the Allies in World War Two who played a fascinating role in food rationing and other elements of the war effort.

A radical socialist and erstwhile communist who ended up with a Knighthood. A poet and journalist who also smuggled jewellery from Denmark to Britain to support early socialist groups. Someone who helped market films for the biggest studios of the day. A key player in the creation of the left-wing Daily Record which would eventually become known as The Sun. A renown typographer and designer who created the Nonesuch Press and partied with radicals, yet helped with the design of the stationery for Queen Elizabeth II’s coronation.

His was a life full of stories, adventures and lucky breaks. As he tells it, there is no sense of hypocrisy or a loss of values, it’s a natural journey into the establishment as he keeps learning and finding new opportunities. He was a man of his time, not aware of all his privilege, yet passionate about women’s rights, social justice and creating a welfare state. I certainly got more out of the book having read Public Servant, Private Woman first. A reminder of how many interesting paths our lives can take.

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notes from JK

Booklog: Four Thousand Weeks, Normal People and Our Man in Havana

Four Thousands Weeks – Oliver Burkeman

This is good, really good but I think you need to be in the right headspace to read it. I can imagine having read this a few years ago and not getting half what I got from it now, with six years of therapy under my belt.

It’s written with a beautiful kindness and gentleness whilst exploring mortality, the meaning of work, why productivity hacks fail and how to be kinder to oneself. I found it very powerful. In particular a chapter called ‘Cosmic Insignificance Therapy’ which argues for a modestly meaningful life rather than the ‘great person’ theory.

Normal People – Sally Rooney

I don’t think I’ve ever read a book and watched a screen adaptation that were both so good, so similar and yet complementary. Perhaps Sally Rooney’s involvement in the screen adaptation is why they seem so consistent with each other. A lovely coming of age story following an on/off/on romance in a small Irish town as they leave school and move to Dublin for university. Amazingly written dialogue and an engaging narrative style.

Our Man In Havana – Graham Greene

I feel I am long overdue in trying some Greene, who is often referenced as an inspiration for Le Carré. This satire of intelligence services (particularly the British) takes a while to get going. But once it hits its rhythm the pacing, story and characters are brilliantly brought to a scathing conclusion.

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Booklog: The Red Sparrow Trilogy by Jason Matthews

I watched the Red Sparrow movie back when it came out and something niggled me about it. It was ok but felt like it could have been more. I then learnt it was based on a novel by a genuine CIA veteran. The first book in the trilogy lingered on my list for a while, but as I began to exhaust Le Carre’s to read, I thought I would give it a go.

Well, wow, this was so much better than the movie. (Aren’t they always?!) Other than all the necessary narrative trimming for film, I think the key element the script-writers left out for Jennifer Lawrence’s portrayal of Dominika Egorova was her synesthesia. In the books Egorova can see people’s emotions as coloured halos, giving her an advantage whilst also adding a fascinating twist to how the books can portray key moments of tension.

Ultimately the trilogy is a love story, an incredible portrayal of a female double agent operating in Putin’s Russia and a passionate defence of human intelligence operatives aka spies. Matthews knows of what he writes, and it shows with so many details of techniques and locations that clearly aren’t just pulled together from a quick visit via Google.

As a 30 year CIA veteran, it’s no surprise he plays the Americans as the good guys, but this is no Tom Clancy black v white: FBI agents fumble and fail, as do SVB ones. The CIA’s upper echelons are filled with incompetent bureaucrats as much as the Kremlin has kleptocrats.

The horrible trade-offs the characters have to make for the greater good, the knife-edge risks they carry to survive whilst trying to live and love were compelling and moving. It took real skill from the author to portray sex being used as a weapon of spy craft, yet at other times being genuinely loving without ever becoming cringeworthy.

This is a rich, powerful series of books that had me stunned and sleepless by the time I finished the final instalment. Sadly Jason Matthews is no longer with us, so we will read no more of the incredible Agent Egorova aka Red Sparrow.

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Booklog: Taste, Agent Sonya and How Westminster Works

For some reason I haven’t much felt like doing these reading notes this year, in fact it’s almost exactly a year to the day since my last one. Interesting.

I’ve read more John Le Carré (no surprises there) as I seek whatever I haven’t yet read of his. I thoroughly enjoyed Jason Matthews’ Red Sparrow trilogy, far better than the film of the first book, FAR better. Elizabeth Day’s Magpie was wonderful. Charles Arthur’s Social Warming was a stand-out piece of non-fiction I’ve read. Read it and follow his emails.

Taste – Stanley Tucci

I was utterly besotted with Tucci’s Searching for Italy TV series. He is so charming and endearingly passionate about food in the land of his ancestors. Taste is a memoir which weaves together drinks, food, showbiz eating and rather touching family stories as well as a hilarious snapshot of his family life in lockdown and a tough read on his cancer treatment. Brilliant stuff, and some lovely recipes in there too.

Agent Sonya – Ben Macintyre

Even if you’ve never read Macintyre’s wonderful books, you’ve probably watched an adaptation of them, he’s everywhere these days. And it’s easy to tell way – he researches great historical tales with dedication and writes them up with gusto. He’s really having a great time telling us about them, and it’s catchy. This story of Soviet agent Sonya, a German Jewish communist from a wealthy background is just riveting and astonishing on so many levels. How a woman came to be a top spy in a man’s world. How she raised three children whilst undertaking extraordinary missions and travels. And how she managed to evade detection for so long. Another great Macintyre read.

How Westminster Works… and Why It Doesn’t — Ian Dunt

I think pretty much every section of this book is broadly right in its analysis. It’s also a fun read. Everyone should read it. Indeed much of what it suggests as positive steps forward have been recommendations in recent reports by numerous reviews. Let’s hope some get taken forward.

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AEG oven error F113

I hope this will help those searching the web for this error message which doesn’t, at time of writing, appear in any online documentation.

Having had an engineer out this week for my new oven, he confirmed only basic errors are published with explanations online. Not helpful!

Error F113 is a logic board error with the oscillator, according to the engineer. The solution is a “software update” delivered by replacing the logic board. So if you get this error, you will need a service engineer to help. Sorry!

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Booklog: Three Women, Daniel, To Kill a Mockingbird & The Cat Who Liked Rain

As with many friends and acquaintances I found reading hard at the start of lockdown. After a couple of months I seemed to regain my appetite so here’s what I’ve got through. I’m missing libraries now…

Three Women – Lisa Taddeo

Powerful, brave, searing, brutal. This really is a masterpiece. Written with such beauty and clarity. Some of the sentences took my breath away. 

Nobody is normal. Nothing is ordinary. These are easily said but by delving into three women’s lives in crystalline detail we learn something essential about the American woman’s experience in the 2010s. About desire, about expectation, how men and women treat each other. About the guilt and doubt imposed through one’s own thoughts of what being a good parent or partner or friend should be. 

Some may balk at the very explicit details shared from each woman’s sexual experience in this book. But as a frank expose of love and desire it only works with that level of detail. 

Truly a masterful piece of work. 

Daniel – Henning Mankell

Beautiful, heart breaking. Perspective on how we are so easily drawn into exceptionalism for our culture, language, race and way of life. And how good intentions can cause harm if we don’t respect the agency of individuals. 

To Kill a Mockingbird – Harper Lee

It’s a classic, and rightfully so. I had never read it. Now I have, and I’m glad. Powerful and beautiful. Still so relevant.

The Cat Who Liked Rain – Henning Mankell

In my obsession with Henning Mankell I’m now even reading this story he wrote for children. It’s a beautiful piece on childhood and loss – about a treasured cat going missing. I really loved it. It’s beautiful, sensitive and comforting in how it’s set in a very normal family.